Shipping policy

Shipping Policy

Breed All About It Dog Grooming & Training Academy

1. Processing Times

All orders are processed within 1–3 business days (Monday–Friday, excluding public holidays).

Orders placed after 2pm or on weekends/holidays will be processed on the next working day.

You will receive a confirmation email once your order has been dispatched.

2. Shipping Locations

We currently ship to:

  • Spain (Mainland)

  • Balearic Islands

  • Selected European Union countries

If you are unsure whether we ship to your location, please contact us before placing your order.

3. Shipping Costs

Shipping costs are calculated at checkout based on:

  • Delivery location

  • Parcel weight/size

  • Selected shipping method

Any applicable shipping fees will be clearly displayed before payment.

4. Delivery Times

Estimated delivery times:

  • Mainland Spain: 2–5 business days

  • Balearic Islands: 3–7 business days

  • EU countries: 5–10 business days

Please note these are estimated timeframes and may vary due to courier delays, customs processing, or seasonal demand.

We are not responsible for delays caused by the courier once the parcel has been dispatched.

5. Tracking

Where available, tracking details will be provided via email once your order has been shipped.

6. Damaged or Lost Parcels

If your order arrives damaged:

  • Please notify us within 48 hours of delivery

  • Provide photographs of the packaging and products

  • Retain all original packaging

If your parcel is lost in transit, please contact us so we can investigate with the courier.

7. Incorrect Shipping Information

Please ensure your delivery details are correct at checkout.

Breed All About It cannot be held responsible for:

  • Incorrect addresses provided by the customer

  • Failed deliveries due to inaccurate information

If a parcel is returned to us due to incorrect details, additional shipping charges may apply for redelivery.

8. Perishable & Consumable Products (Pet Treats)

Due to hygiene and food safety regulations:

  • Pet treats and consumable products cannot be returned once dispatched.

  • We cannot accept returns on opened food items.

  • If an item arrives damaged, please contact us within 48 hours.

9. Customs & Import Duties (EU Orders)

For EU shipments, local import duties or taxes may apply depending on destination country regulations. These charges are the responsibility of the customer.